CU Problem
Analysis:
The customer has little influence over business sectors and
their regulators. Had the influence of millions of complaining customers, in the
years leading to the crisis, been taken seriously by the FSA, then the FSA would
not have "...failed... in their supervision and regulation of the banks,... and
protecting the public... from systemic risk" (*1). And
customers
would probably not be living with the consequence of the global banking crisis or
economic downturn now. (See article: Influence Lost - Influence Regained: Lost In The Regulated Sectors ).
CU Solution Analysis:
CU arrives with a simple
solution - TheWire.
Independent - like Twitter and Facebok - of the state, party in power, regulators, and business, TheWire empowers ordinary people to help
all those who supervise a sector to truly "see" how
it is performing for customers
of the sector; and "listen" to what customers are really experiencing from
sector firms. The in-depth and wide analysis made by
CU
(see articles) show that TheWire,
and of course a listening FSA, would have made the: not seeing, not
being prepared for, and not taking preventative action - impossible. And
so made the banks "detrimental behaviour" causing the crisis: impossible. |
What Ordinary People Can Do For Society
TheWire
is not a passive device. It is a device for action: for what ordinary people can do
to help improve business, services, government and so ultimately society. TheWire
is for mums and dads, young adults, students and pensioners; of all faiths,
races, social and economic backgrounds, and hues of humanity: to
reconnect to "the system" and to business sectors. And reconnect to those to whom power has been consented
by you directly: government, ministers, departments; and to whom
your power has been delegated: regulators, ombudsman, ... government bodies.
“Ask not what society can do
for you. Ask what you can do for society”
John F Kennedy
(paraphrased)
TheWire
begins in every home PC, every laptop, every mobile with internet access. It ends at TheWire
DashBoard, in the offices of each government department, regulator and corporate business who joins our CustomerPartnership. |
Now
You Can PIP
Each one-way signal on TheWire
is one instance of one person, sending a real world experience - a
PIP (Personal
Influence on Performance). A PIP is a quick, simple pulse of data: what, when,
who, and a performance rating; with NO facility for complaints, text or reply.
CU
is not a talking-shop; TheWire
is not for carrying a complaint but for carrying data as a record of performance of a
customers real world experience in a business transaction. Your PIP is a
positive point of data - a record where none exists now - to
influence the firm, the regulator, the government to act. A Customers PIP:
ultimately influencing society.
Here Is An Example PIP
Your bank has got something wrong but is no longer a bank listening to
your side of the problem. You have to persevere with it. But now you can also send a PIP using
TheWire.
Your PIP is recorded and transported by
TheWire
which then aggregates it with millions of others' PIPs and analyses it
in multiple ways producing management information graphs on
TheWire
- DashBoard.
Corporates in our CustomerPartnership
can see these performance graphs on the DashBoard.
That could mean the bank in your PIP, the new financial regulator replacing the
abolished FSA, |
the Bank of England and government departments like the Treasury. None will
reply or see individual PIPs, but in their accumulated millions PIPs will form
graphs displayed on the DashBoard showing what is really
happening on the ground to customers and importantly forewarning and forearming all 'supervisory' functions,
of things beginning to go wrong, readying them for pre-emptive action.
The government has talked of the need for a strong, capable regulator. The people need
this too. Banks, so soon after bail-out, are again ignoring the lessons of the
crisis of
greed - 1.5 million PPI complaints, executive bonuses...
TheWire
is here to help prevent another crisis. In any sector. And ultimately firms and regulators who listen, will make a difference.
The Benefit for Corporate Business
Banks, supermarkets, telecoms, utilities... all major corporates have a new management
information facility: CustomerPartnership
and taking on board, through an independent customer forum, their customers experience of their brand.
*1 The House of Commons report on the “Banking Crisis” (May 2009)
|