Many businesses already have their own "customer charter" but these are
quite often
created by the company for the company, best-guessing what is best for the customer. The banking
crisis (yet again) shows that: what was best for the banks, was not best for the
customer.
The
Customer Standard
Customer-centric CU
enables the customer to influence their own CustomerCharter:
by the customer; for the customer; for the sector.
And in time, we aim to have a specifically tailored
CustomerCharter
for each sector. |
Influencing
Corporate Standards
Corporates in our CustomerPartnership can access full details
of the
CustomerCharter
in order to base the standards of their customer service and operations on the
influence of their customers.
And customers can rightly have a little more confidence in firms who have
adopted, in whole or in part, the
CustomerCharter
created by the customer. |
|