CustomerInfluence On Customer Service
Amongst our multiple approaches to influence change is our training facility
CU-Train
dedicated to Customer Service Excellence Training - from junior operator level all the way to
executive level strategic training.
CU-Train
is open to corporates who are committed to our CustomerPartnership,
including government bodies. We also aim to offer courses to young people
seeking a career in excellence in customer service and will be working with
recognised government career bodies.
CustomerInfluence
Metrics
The CU
ImprovementForum
and TheWire constantly
gather what customers are saying they need from corporates. This data is
statistically analysed and measured and the metrics used in the design,
development and ongoing improvement of every
CU-Train
programme of training. |
CustomerInfluence & Sector Fine-Tuning
The standard programmes are further enhanced with fine-tuning for specific
sectors. This means when a bank who has joined our CustomerPartnership sends their CS staff on
our courses, CustomerInfluence we have captured exclusively from customers of the
banking sector will shape the emphasis of the course. Furthermore, depending on
who the bank is, CustomerInfluence specific to that bank can be used to further
tune the course to what the customer needs of the organisation. The equivalent
sector fine-tuning would occur for our partners
in each of the sectors.
CustomerInfluence & CustomerCharter
The
CustomerCharter
- by customers, for customers, for the sector - will also form an integral part
in shaping
CU-Train
Customer Service Excellence Training.
CU-Train
it can be seen is like no other facility, it is unique - CU
delivering another approach to
enable the influence of customers to shape the future, this time on the quality of Customer Service
with
CustomerInfluence in action through CU-Train.
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Old and Young CustomerInfluence
CustomersUnited
as the enabler for ordinary people to improve society through digital means, we
take on the mantle to help those who need help in acquiring digital skills to
fully realise the benefits they can gain from our internet era.
For the older generation often averse to computing, with limited access or
perception of need,
CU-Train
can deliver, in small peer groups, the digital skills/confidence training
to use online shopping, banking, libraries, paying bills, emailing...and last
but by no means least, skype-ing to keep in visual touch with family far and
near.
CU-Train
is in a unique position to use our own digital history of development of all
aspects of our online presence using asp.net, C#, Java, HTML, CSS, Database,SQL
Server...to deliver digital skills in computing to young people who seek a
career in a digital field. Courses will range from beginner to advanced,
eventually affiliating with Microsoft certification, and will be in programming,
coding, design, analysis.
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