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What We Do - CU Train: ordinary people influencing customer service Released: 1st Jan 2014
 CustomerInfluence On Customer Service
Amongst our multiple approaches to influence change is our training facility CU-Train dedicated to Customer Service Excellence Training - from junior operator level all the way to executive level strategic training.

CU-Train is open to corporates who are committed to our CustomerPartnership, including government bodies. We also aim to offer courses to young people seeking a career in excellence in customer service and will be working with recognised government career bodies.

 CustomerInfluence Metrics
The CU ImprovementForum and TheWire constantly gather what customers are saying they need from corporates. This data is statistically analysed and measured and the metrics used in the design, development and ongoing improvement of every CU-Train programme of training.
 CustomerInfluence & Sector Fine-Tuning
The standard programmes are further enhanced with fine-tuning for specific sectors. This means when a bank who has joined our CustomerPartnership sends their CS staff on our courses, CustomerInfluence we have captured exclusively from customers of the banking sector will shape the emphasis of the course. Furthermore, depending on who the bank is, CustomerInfluence specific to that bank can be used to further tune the course to what the customer needs of the organisation. The equivalent sector fine-tuning would occur for our partners in each of the sectors.

 CustomerInfluence & CustomerCharter
The CustomerCharter - by customers, for customers, for the sector - will also form an integral part in shaping CU-Train Customer Service Excellence Training.

CU-Train it can be seen is like no other facility, it is unique - CU delivering another approach to enable the influence of customers to shape the future, this time on the quality of Customer Service with CustomerInfluence in action through CU-Train.
 Old and Young CustomerInfluence
CustomersUnited as the enabler for ordinary people to improve society through digital means, we take on the mantle to help those who need help in acquiring digital skills to fully realise the benefits they can gain from our internet era.

For the older generation often averse to computing, with limited access or perception of need, CU-Train can deliver, in small peer groups, the  digital skills/confidence training to use online shopping, banking, libraries, paying bills, emailing...and last but by no means least, skype-ing to keep in visual touch with family far and near.

CU-Train is in a unique position to use our own digital history of development of all aspects of our online presence using asp.net, C#, Java, HTML, CSS, Database,SQL Server...to deliver digital skills in computing to young people who seek a career in a digital field. Courses will range from beginner to advanced, eventually affiliating with Microsoft certification, and will be in programming, coding, design, analysis.















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